FREQUENTLY ASKED QUESTIONS
Elegant Jewelry wants to answer all your questions. This page lists the most commonly asked questions. If you do not find an answer to your question on this page, feel free to email us.
If my shipping address is different from my billing is that okay?
If you will not be home to sign for your order, Elegant Jewelry can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
Can you customize a product?
At this time no.
Why are your prices lower then any other website or a local jewelry store?
As direct jewelry manufacturers, Elegant Jewelry pass the savings directly to you. You benefit with lower prices due to our volume.
What is your return policy?
Your satisfaction is our number one priority. If you are not happy with your selection for any reason, you have 60 days to receive a full refund minus shipping.
Do you offer financing?
At Elegant Jewelry you have the option to pay with our lay-away program. Our lay-away program allows you to pay 20%, & you could pay the rest within 3 months. If the price goes up, we will honor the price that you paid for. The lay-away program is easy & simple way to save your favorite item and pay for it within 3 months.
Do you charge sales tax?
Elegant Jewelry does not charge sales tax.
How do you ship my merchandise?
We only use FedEx & UPS, and all of our packages are signature required & insured.
